Shipping & Delivery

Delivery area

We currently accept worldwide delivery addresses, including Malaysia and China. Enter a complete address and contact details. Malaysian postcodes have five digits; Chinese postcodes have six digits.

Delivery fee

We currently offer free worldwide delivery, including China. Checkout adds RM 0.00 for shipping.

Order and dispatch

Payments are processed in Malaysian ringgit (MYR) on Airwallex’s secure hosted page, which displays the available activated payment methods. An order remains payment pending until its successful payment is verified with Airwallex. This site does not collect card details. Stripe payments are processed in MYR on Stripe’s secure hosted checkout. Orders are marked paid only after payment verification. This site does not collect card details.

A pending order has not been paid or arranged for dispatch.

Order processing and dispatch

Orders are prepared for dispatch within 2–3 business days after payment is confirmed. Business days exclude weekends and public holidays.

Courier and timing

Estimated transit times after dispatch are 3–7 business days within Malaysia, 10–20 business days to China, and 10–30 business days to other countries. These are estimates, not guaranteed arrival dates. Customs delays are excluded from these estimates.

Import charges and customs

We currently offer free worldwide delivery. The buyer is responsible for any destination import duties and taxes. Free shipping does not include those import charges.

Delivery questions

To correct an address or ask about delivery, include your order reference and use the Contact Us page.