CUSTOMER CARE
Returns & Refunds
Problems with an item
If an item arrives damaged, incorrect or incomplete, contact us through the Contact Us page with your order reference, a description of the issue and, where relevant, photos of the item and packaging.
Return arrangements
Please contact [email protected] or use our Contact Us form before returning an item. Report damaged, incorrect or missing items within 7 days of delivery, providing your order reference, a description and photos where available. VC Supplies pays return shipping for confirmed seller errors. Food and drinks cannot be returned for a change of mind. Unused, unopened household goods may be returned for a change of mind within 7 days of delivery, with the buyer paying return shipping. We will provide return instructions after reviewing the request. These voluntary terms do not limit any mandatory consumer rights.
Refund process and timing
Approved refunds are returned to the original payment method within 5–10 business days after approval and, where a return is required, receipt and assessment of the returned item. Your bank or payment provider may take additional time to post the refund. Please include your order reference when asking about a refund. These voluntary terms do not limit any mandatory consumer rights.
Payment status
Approved refunds of confirmed payments are returned through the original payment method. A pending or failed payment has no verified collected funds to refund. Contact us with your order reference for assistance.